1. How Refunds Work at SerpLocal
SerpLocal sells digital credits in one-time packs. Card payments add credits to your account automatically; JazzCash, Easypaisa, SadaPay or Bank Transfer payments add them once we have checked the payment by hand. Because credits can be used right away, refunds are given only for genuine issues, as explained below. Nothing is shipped, so there are no physical returns.
2. When You Can Get a Refund
- Duplicate payment: you paid twice for the same pack.
- Wrong amount: you were charged more than the listed USD price of the pack (for a PKR payment, more than that price converted at the exchange rate on the day you paid).
- Credits not added: you paid (and, for a JazzCash, Easypaisa, SadaPay or Bank Transfer payment, sent your payment screenshot or receipt), and we could not add your credits within 3 business days.
- A fault on our side: the Service could not be used because of a problem we could not fix in a reasonable time.
If a live SERP check fails because of a fault on our side, we restore the credit to your account instead of a cash refund.
3. What Is Not Refundable
- Credits that have already been used.
- Credits that have expired (30 days after purchase, or 6 months for the Agency pack).
- Free trial credits and launch bonus credits.
- A change of mind after purchase, or disagreement with a verdict or result.
- Accounts suspended or closed for breaking our Terms of Service, fraud or abuse.
4. Time Limit
Refund requests must be made within 7 days of the payment.
5. How to Request a Refund
Message us on WhatsApp or email us with:
- The email address on your SerpLocal account.
- The pack you bought and the payment date.
- Your payment receipt or reference.
- A short description of the problem.
6. Processing Time
We reply within 2 business days. If your refund is approved, we send it back to the same payment method you used (card, bank account or wallet) within 7 business days. Card refunds are made through the payment provider that processed the payment. Your bank, card issuer or wallet provider may take extra time to show it. If any credits from the pack were used, only the unused part is refunded.
7. Payment Disputes
Please contact us first if anything about a payment looks wrong. Most issues are fixed quickly on WhatsApp. Accounts may be paused while a payment dispute is open.
8. Your Legal Rights
This policy does not limit any rights you have under applicable consumer law. It is governed by the laws of Pakistan, as described in our Terms of Service.